Delivery & Return Policy

Your Shipment

Packages are generally dispatched within 3 business days after receipt of payment. Packaging used are amply sized and splash-proof and your breathalyzers are well-protected with bubble wrappings. Orders that originate from Singapore and South East Asia come with free registered post by Singpost. All deliveries come with tracking number unless stated otherwise.  

*Please note that all drug test kits will require a lead time of approximately 3weeks.

International Orders

Send us an email and we could try to arrange something. 

Shipping Cost

We provide shipping to most of South East Asia for free with Singpost Registered mail.

The price you see on the website is the total price you pay excluding 7% GST.

Return Policy

If the product is faulty, we are happy to give you a full refund within 7 days of receipt of the package on the condition that the buyer returns the package (including the product box) in its original, unopened and undamaged state. If any of the individual part of the package is returned damaged/used, the rest of the items are entitled for a 1-to-1 exchange. 

For example, the buyer orders a Alcoscan AL7000 Breathalyzer and found that the breathalyzer does not work. He returns the package and the product box was damaged in the shipping process, the whole package except the damaged product box will be exchanged for a new one. 

Payment Terms for Company Purchases

We are committed to provide high quality products at competitive prices. In order to keep our cost low and pass you the savings through competitive prices, we prefer if you prepaid for your purchase. We acknowledge that some companies are unable to prepay so we have the following payment terms available:

Cheque on delivery

We will arrange for a same-day courier to make a 2-way trip to the delivery address and deliver the items and pick up the cheque. The cost of the courier is estimated to cost a minimum of $40. Actual courier fee depends on the size of the package and delivery location.

Credit terms

30 Days- An additional 5% of the subtotal is added to the invoice to cover for administrative costs.
60 Days- An additional 10% of the subtotal is added to the invoice to cover for administrative costs.
90 Days- An additional 15% of the subtotal is added to the invoice to cover for administrative costs.

Prepayment

This is the quickest and most economical method. Having prepaid your item, you have the option to send your item by Free Singpost Registered Mail or same-day courier for approx $25 for single item purchases. Actual courier fee depends on the size of the package and delivery location.

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